How it works:

1. ITMANaaS - Basic (40 hours/month)
2. ITMANaaS - Dedicated (80 hours/month)
3. ITMANaaS - Full-time (160 hours/month)

What it delivers:

1. Technical Leadership of ICT Operations

2. Service Desk Management - Support Requests and Incident Management

3. Management Oversight over all core ICT processes

4. Technical Change Management

5. Frequent Service Level Reporting

6. Development of ICT Operations Policies and Processes

7. ICT Asset Management

8. Proactive Systems Health Monitoring